Question DELIVERY LOCATION
Answer

We deliver Island-wide.

Question DELIVERY TIMES
Answer

Delivery within Colombo 1-15 will take 2 to 3 working days.

Deliveries outside Colombo will take 3 to 5 working days

Orders placed during public Holidays / Weekends will be dispatched on the next working day. You will be contacted by our delivery team prior to delivery. 

Peak/holiday seasons or promotions or special events may result in delays in processing and dispatching orders.

Your order will be fulfilled by the estimated delivery date set out in the shipping confirmation, unless there is an Event outside our control.

Question DELIVERY COST
Answer

Orders above Rs. 3500 will be delivered free of charge.

Delivery charge within Colombo 1-15 is only Rs.150.

Delivery charge for the other part of the country is Rs. 250.

Delivery charge for Northern & Eastern Provinces is Rs.350.

Delivery charges are applicable to all exchange & returns.

Question OTHER CONDITIONS
Answer

Delivery will be made only to the address stated on the order.

If you wish to change it due to unavoidable circumstances a written request must be made to help@xenoclo.com , we will accommodate your request only if the order has not been dispatched at the time of such request.

Shipping delays may occur for delivery address amendments, but we promise we'll always try our best to minimize this.

After 3 delivery attempts, or if it has exceeded 10 days from dispatch date, whichever is earlier, your parcel will be returned to us. However we'd be more than happy to redeliver your order as long as it is pre-paid. If it is a COD order we will redeliver if a bank transfer for the payment due is made.

Special requests to delay dispatch for the customers’ convenience will be accommodated provided the order is prepaid and hasn’t already been dispatched.

If you've any trouble receiving your order, please reach out to us, and we'll do our best to help get your order to you!

Question EXCHANGES AT THE TIME OF DELIVERY
Answer

We do not allow exchange of Products at the time of delivery. However, if you feel dissatisfied with your purchase, you can exchange it within 7 days of delivery provided the product is in its original condition and is not a sale item. Please check our exchange policy for more information here.

Question IF YOU RECEIVE DAMAGED GOODS?
Answer

We assure you that no damaged goods will be sent to you. On the off chance it occurs, we will facilitate an exchange.

Products exchanged as a result of a defect shall be replaced with no additional delivery charge.

Question CANCELLATION POLICY
Answer

You may only cancel an order before the order is dispatched.

Question GET IN TOUCH WITH US
Answer

TITLE AND RISK

Title transfers to the customer as soon as the delivery is completed.